• Holistic CX Measurement: How to Reflect Loyalty and Business Value Metrics

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    Name: Holistic CX Measurement: How to Reflect Loyalty and Business Value Metrics
    Date: July 8, 2020
    Time: 10:00 AM - 11:00 AM EDT
    Event Description:

    Is your customer experience (CX) strategy paying off? To be unsure is one thing. To be sure – and wrong – is quite another. Learn how to translate customer satisfaction and loyalty into an ROI model that’ll win over numbers-driven bosses. This webinar will help you:

    • Create an ROI framework for loyalty-infused CX.

    • Measure CX progress that aligns to the customer journey.

    • Determine initiatives that yield financial results.

    • Craft a compelling business case.

    Location:
    Webinar
    Date/Time Information:
    July 8
    10:00 a.m.

     
    Contact Information:
    Hosted by SAS
    Fees/Admission:
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